Kyndrava Support Policy Summary

Support is limited to product specifications, installation, licensing and general troubleshooting.

In scope

• Product specification explanation
• Installation instructions
• Licence confirmation
• General troubleshooting

Out of scope by default

• Unscheduled remote login to customer environments
• End-user roster management
• Backup operation on behalf of the customer
• Receipt of credentials or private keys

Log-submission rule

Before submitting logs, configurations or screenshots, the customer administrator must remove or mask personal data, secrets, passwords, API keys and certificate private keys.