Kyndrava Support Policy Summary
Support is limited to product specifications, installation instructions, licensing and general troubleshooting.
In scope
- Product specification explanation
- Installation instructions
- License confirmation
- General troubleshooting
Out of scope by default
- Unscheduled remote login to customer environments
- End-user roster management
- Backup operation on behalf of the customer
- Receiving credentials or private keys
Log submission rule
Before submitting logs, configurations or screenshots, the customer administrator must remove or mask personal data, secrets, passwords, API keys and certificate private keys.