Customer-Managed / Vendor-No-Touch

Kyndrava Customer-Managed Operations Policy

Kyndrava is designed primarily as a customer-managed product. After purchase, the customer administrator manages users, devices, invitations, QR codes, license assignment, backups and operations.

This page is a public-facing summary. Formal terms, order forms and individual agreements prevail. Legal review is required before public release, sale or customer signature.

日本語 Operations Addendum Operational checklist Invitation template

Data the vendor does not handle by default

Customer organization end-user rosters
Device lists and individual usage logs
Personal data and backup data
Passwords, private keys, persistent API keys

Data the vendor may handle

Minimum administrator and transaction information for contracting, invoicing and license issuance
Customer administrator contact information
Support information reviewed and submitted by the customer administrator

Customer administrator responsibilities

User addition and removal
Device registration and revocation
QR code and invite link issuance
Backups and restore testing
Internal policy and legal compliance

QR / invite links

Short-lived, one-time and revocable invite tokens
No secrets or personal information in QR codes
No posting on public chats, social media or external email lists

Important before public sales

Consumer sales, e-commerce, subscriptions, overseas sales, support log intake and cloud features require professional review of terms, privacy notices, liability limits, disclosure obligations and personal-data handling.

Support policy Backup responsibility Usage rules Terms Privacy Checkout wording