Backup and Recovery Responsibility Matrix
Because Kyndrava is customer-managed by default, customer administrators are responsible for backups and restore testing in their own environments.
| Area | Customer administrator | AURA-IP |
|---|---|---|
| Devices and settings | Registration, deletion, configuration and restore confirmation | Provides instructions and reasonable product information |
| Backups | Daily backups, weekly review and monthly restore tests | Does not store customer backups unless separately contracted |
| Incident | Restores under internal procedures, reviews evidence and notifies stakeholders | Provides general support within the separately agreed scope |